How We Support
Making sure you’re covered, with the support plan that fits your needs.
Standard
Included with all Motionview PlansFor Demo and Non-Production environments
Support Hours: 8-5 pm EST M-F
Support Access: Email Only
# Users: 1
Priority
Available for Pro, Partner & Enterprise plans- For Production & Partner Environments
- Support Hours: 8-5pm EST
- Support Access: Email, Live Chat, Video Calls.
- # Users: Up to 3
- Response Time Critical Impact < 4h
Elite
Available for Pro, Partner & Enterprise plans- For Business-Critical Dependence Environments
- Support Hours: 24/5
- Support Access: Email, Live Chat, Video Calls, Direct Line Access
- # Users with Access: Unlimited
- Response Time Critical impact < 2h
- Consultative Reviews
- Hands-on Training
We offer round-the-clock access to self-help documentation and user guides at no cost to all Midmo users. Delve into the variety of support options provided by Midmo and select the plan that aligns perfectly with your needs.
Compare Support Plans
Standard | Priority | Elite | |
Price | $0 | $250 / month | $850 / month |
Plan Supported | Included with All Plans | Available to Pro, Partner, & Enterprise Plans | Available to Pro, Partner, & Enterprise Plans |
Scope of Support | For demo and non-production environments | For production workload environments | For business-critical dependence environments |
24/7 Self-help Resources |  | | |
Ticket Tracking Portal | | | |
Response Time | < 24h* | General guidance < 24h Minor impact < 12h Significant impact < 6h Critical business impact<4h* | General guidance < 24h Minor impact < 12h Significant impact<4h Critical impact<2h* |
System Status Notifications | | | |
Designated CSM | | | |
Designated Device Specialist | | ||
Access Members | 1 user | Up to 3 users | Unlimited |
Support Hours | 8-5 EST, M-F** | 8-5, M-F** | 24/5** |
Communication Channels | Email, Live Chat, Video Conf | Email, Live Chat, Video Conf | |
Minimum Commitment | NA | 1 month | 6 months |
Architecture Support | General guidance | Consultative review and guidance based on customer case | |
Training & Meetings | 4 hours /month | ||
Proactive Support | | ||
Change Request | |
[*] For additional customizations, please email [email protected].
[**] For North America, business hours range from 8:00 AM to 5:00 PM (Eastern Time), Monday through Friday, excluding holidays.
Ready to subscribe to a Support Plan?
If you already have a Midmo account plan and wish to subscribe or learn more about the plans listed above, click below and contact our team!